The survey said…..our franchisees are happy!

It is official – The survey said……..our franchisees are happy!

We scored a whopping 90% in an independent Franchisee Satisfaction Benchmark Survey, carried out by Workbuzz.  This means that we have scored above average on all 5 of the key areas measured.

In addition we also won a Best Franchise Award for “Continuous improvement.”

As a former franchisee herself, Helen Simmons (the CEO and Franchisor of Caterpillar Music) knows full well what it is like to run your own children’s business – she did it herself for 12 years, whilst her own children were younger.

Helen said “When I became the CEO, it was really important to me to listen to all of my franchisees and implement their valued ideas and suggestions for improvement where I could. This independent survey allows them all to voice their thoughts anonymously about how our Head Office Team are doing. To have achieved not only the 5 Star Franchisee Satisfaction Award but also the Best Franchise Award for Continuous Approvement just makes our hearts sing.”

 Helen went on to say, “There is so much to smile about. We won’t rest on our laurels though. After celebrating, we will be taking  taking action where we can to make even more improvements to what we do with the feedback we have received. “